shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please take a moment to review our shipping policies below.

Order Processing Time

  • Orders are processed Monday to Friday, excluding holidays.
  • All orders are typically processed within 1-2 business days after payment is received.
  • You will receive an email notification once your order has been shipped, along with a tracking number (if applicable).

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 10-15 business days.
  • Expedited Shipping: Estimated delivery time is 7-10 business days.
  • Overnight Shipping: Next-day delivery for orders placed before 12:00 PM (excluding weekends and holidays).

Shipping times are estimates and may vary depending on your location and weather conditions.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your delivery address.
  • Free standard shipping is available on orders over $100 in United States.
  • If your order is eligible for free shipping, the discount will automatically apply at checkout.

Shipping Locations

We currently ship to the following regions:

  • United States
  • International shipping is available, and additional duties or customs fees may apply, depending on your location.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to monitor your package's journey. You can track your order by entering the tracking number on the carrier’s website.

Missing or Lost Packages

If your order has not arrived within the expected delivery time frame, please reach out to our customer service team at [SweetElegantTouch@yahoo.com or 530-591-2167 or 530-715-5958]. We will help investigate the issue and ensure your order is delivered as soon as possible.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, depending on the issue.

Address Accuracy

Please make sure your shipping address is correct before placing your order. We are not responsible for items delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your address, please contact us immediately at [Customer Service Email] so we can correct it before shipping.

Customs, Duties, and Taxes

For international shipments, the recipient is responsible for any customs duties, taxes, or fees that may apply. These charges are determined by the destination country and are not included in the cost of shipping at checkout.

Order Cancellations and Changes

If you need to make a change to your order or cancel it, please contact us as soon as possible. Once the order has been processed, we are unable to modify or cancel it.

Questions or Concerns?

If you have any questions about our shipping policy or need further assistance, please don’t hesitate to contact us at [SweetElegantTouch@yahoo.com] or [530-591-2167 0r 530-715-5958].